# Refund and Returns Policy

### 1. General Policy

All sales made through XMarket are final. Once a product has been purchased and delivered, no refunds, cancellations, or exchanges will be issued.

XMarket operates as a reseller for various suppliers; therefore, refunds cannot be provided once an order has been fulfilled. This policy applies to all digital goods, game accounts, and vouchers unless explicitly stated otherwise.

Purchasing from XMarket means you agree that all sales are final and governed by our Terms of Service.

### 2. Replacements and Exceptions

XMarket will provide a free replacement only under the following circumstances:

* The product key provided is invalid 

Replacements are issued only after our support team confirms the issue and verifies the necessary proof.

### 3. Proof of Purchase

To request a replacement or report an issue, you must provide:

* Your order ID or transaction proof.
* The voucher or verification code associated with your purchase.
* Evidence (such as screenshots or error messages) showing the problem.

Requests without sufficient proof may be declined.

### 4. Disputes and Chargebacks

Opening a payment dispute or chargeback without contacting our support team first will result in a permanent blacklist from future purchases and access to our products.

We take disputes seriously and work directly with our payment partners to resolve them fairly.

### 5. Responsibility

XMarket is not responsible for:

* User mistakes, misuse, or account bans caused by the buyer’s actions.
* Loss of access due to changes made by third-party platforms (e.g., Rockstar, Discord, Steam).
* Issues beyond our control once the product has been successfully delivered.

### 6. Support & Contact

If you believe you are eligible for a replacement or need assistance with your order:

🎫 Open a ticket in our <mark style="color:red;">Discord server</mark> and include all required proof. Our support team will review your case as soon as possible.

By purchasing from XMarket, you acknowledge and agree to this Refund Policy.


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