Privacy Policy

1. Introduction

XMarket (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data related to your use of our services, Discord server, and website.

By using XMarket or purchasing any of our products, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Basic account information: Discord username, ID, or server activity (for support and verification).

• Order details: Product purchased, transaction ID, and date of purchase.

• Contact details: Email or ticket communications used for customer support.

• Technical information: IP address, device type, and browser (automatically collected for security and fraud prevention).

We do not collect or store payment details (such as credit card numbers). All payments are securely processed by our payment providers (e.g., Stripe or PayPal).

3. How We Use Your Information

Your data is used to:

• Process and fulfill orders.

• Provide customer support and verify ownership.

• Detect and prevent fraud, chargebacks, or abuse.

• Improve our services and user experience.

• Comply with legal obligations or platform rules.

We never sell, rent, or trade your personal information to third parties.

4. Data Sharing

We may share limited information with:

• Payment processors (for transaction verification).

• Suppliers or partners (to deliver replacement keys or support).

• Legal authorities if required by law, fraud investigation, or to protect our rights.

All shared data is handled securely and only for legitimate business purposes.

5. Data Retention

We retain your data only for as long as necessary to provide services and comply with legal or accounting requirements. When information is no longer needed, it is safely deleted or anonymized.

6. Security

We use reasonable administrative and technical safeguards to protect your data from unauthorized access, alteration, or disclosure. While no online system is 100% secure, we take every possible step to maintain the safety of your information.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Request a copy of the information we hold about you.

• Withdraw consent for certain data uses.

To exercise your rights, please contact our support team through Discord.

8. Cookies and Tracking

If we use a website, basic analytics or cookies may collect non-personal information to help us understand site traffic and performance. You can disable cookies in your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected here with a new effective date. Continued use of our services after updates means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact our support team through our Discord server.

By using XMarket or making a purchase, you acknowledge that you have read and agree to this Privacy Policy.