# Common Bugs

**Common Issues & Troubleshooting**

If you encounter problems while using your software, here are the most common issues and how to resolve them:

***

<details>

<summary> # 1.2 Error</summary>

* Uninstalling the latest windows update fixes this issue.
* Make sure both CFG and DEP are disabled in your Exploit protection settings.

[Tutorial](https://www.fortect.com/how-to-guides/undo-windows-update/#:~:text=Rollback%20Windows%20updates%20from%20Settings,the%20top%20of%20the%20window)

</details>

<details>

<summary><strong>OBS Streamproof</strong></summary>

**MAKE SURE TO INJECT BEFORE OPENING OBS OTHERWISE YOU WILL NEED TO OPEN FIVEM AGAIN**<br>

1. Inject redENGINE ("Injected Success"),
2. Open OBS click on sources and make a new source > Game Capture
3. Go onto Game Capture > properties > disable capture third-party overlays (such as steam)
4. Activate OBS Virtual Camera
5. Go in to Discord > Share Screen > Capture Devices > OBS Virtual Camera

</details>

<details>

<summary><strong>Massive fail while privacy protecting #3!! Try again...</strong></summary>

> 1. Go to Windows Security, Device Security, Core Isolation Details, Disable Core Isolation and Microsoft Vulnerable Driver Blocklist.
> 2. Restart your pc.

In case it didn't work, you can also try these other fixes:

> 2. Download and run the `3.reg` file, then restart your device!
> 3. Uninstall Face It/Vanguard.
> 4. If you are using Kaspersky antivirus; uninstall it completely, disabling is insufficient.

</details>

{% file src="/files/5SgwXQyH954nAA1F60JT" %}

<details>

<summary><strong>redENGINE closes then deletes after a few seconds (only as a last resort fix)</strong></summary>

1. Go to windows defender > disable real time protection AND tamper protection
2. Download dcontrol: [**Dcontrol Download**](https://www.sordum.org/files/downloads.php?st-defender-control)
3. After downloading unzip it. **password: sordum**
4. Open dcontrol.exe and disable windows defender
5. Open redENGINE and have fun!

</details>

<details>

<summary><strong>Fix for d3dx9_43.dll &#x26; xinput1_3.dll</strong></summary>

<https://www.microsoft.com/en-us/download/details.aspx?id=35> Install and execute this to fix d3dx9\_43.dll and xinput1\_3.dll

</details>

<details>

<summary><strong>Can't connect: timer expired</strong></summary>

Disable ipv6 on your network settings

</details>

<details>

<summary><strong>Stuck fetching injection requirements</strong></summary>

1. Delete settings.cock,
2. Enable a VPN
3. Launch rE and attempt to inject.
4. After injecting, downloading will appear within 5-10 minutes, please wait and dont close the launcher.
5. Once downloading appears close redengine attempt to inject again.

</details>

<details>

<summary><strong>Fix for Error #2</strong></summary>

\
Try to check if your internet connection is stable. Disable firewall. Use VPN for example NordVPN. For "Details: 1006 TLS handshake failed" redownload redENGINE loader

</details>

<details>

<summary><strong>Error fetching data in order to update #1</strong></summary>

Download the latest update on our website by [clicking here](https://redengine.eu/customerarea)

</details>

<details>

<summary><strong>Works for streamproof menus &#x26; redENGINE (Medal)</strong></summary>

1. Have FiveM closed
2. Close medal by using the "Quit Medal" button. Right click medal and press it.
3. Inject redENGINE and take all its settings on you need.
4. Join the server of your choice and execute a premium menu (make sure it is stream proof). Load the menu settings you need.
5. Now, when you are in-game and got all your settings, open medal. It should be streamproof.

</details>

<details>

<summary><strong>The build you requested needs to be updated</strong></summary>

The game has released an update, please wait patiently while our team checks it out.
\
Please do not open tickets, we're automatically notified of this issue when it occurs

</details>

<details>

<summary><strong>Fix for players dying locally but not for everyone else</strong></summary>

* Disable net event bypass

</details>

<details>

<summary><strong>legitimacy.dll &#x26; NTDLL Fix</strong></summary>

1. Download the fix.bat
2. Run the fix.bat
3. Run FiveM and have fun!

</details>

{% file src="/files/CvGU3hc2J2edBHufeu9G" %}

<details>

<summary><strong>Massive Fail while injecting Stage: 12!!</strong></summary>

1. Disable the two settings listed in the image, restart your computer after;
2. Try to inject

</details>

<figure><img src="/files/5Wj1W3uywF3mkpqU1NXO" alt=""><figcaption></figcaption></figure>

<details>

<summary><strong>How to fix your components</strong></summary>

We've detected an issue with your device that suggests it may be using a spoofer and we're unable to verify it's authenticity. To resolve this, please:

> 1. Run the attached file with administrator privileges
> 2. Restart your computer
> 3. Try launching our loader again

If you're still getting an HWID error, let redengine support know

</details>

{% file src="/files/dpalyzeL1PmgGNWtK5RX" %}

<details>

<summary><strong>Windows username contains an invalid character</strong></summary>

Your Windows username has a space or invalid character in it, please create a new local windows user without any special characters or spaces in it. Make sure you give this new user administrator permissions also.

</details>

<details>

<summary><strong>Protect - Failed to find FiveM, please make sure it is installed!! #1</strong></summary>

Likely cause: Your Windows username has a space or invalid character in it, please create a new local windows user without any special characters or spaces in it

</details>

<details>

<summary><strong>Massive fail while privacy protecting #6!! Try again...</strong></summary>

Windows username probably has a special character such as: ëüöä!

Please create a new local windows user without any special characters or spaces in it

</details>

<details>

<summary><strong>This version of the game is not supported...</strong></summary>

You cannot run redENGINE without adhesive.dll in your FiveM files, you need to reinstall FiveM to run it again.

</details>

<details>

<summary><strong>Massive Fail while injecting Stage: 5!</strong></summary>

Delete the file `settings.cock` in the folder where your redEngine is located and try again! Verify your GTA files Verify your windows files by opening CMD as an admin and type `sfc /scannow`

</details>

<details>

<summary><strong>Massive fail while privacy protecting - Stage: 10!! Try again...</strong></summary>

1. Check that your local windows user has administrator permissions
2. Uninstall and Reinstall FiveM
3. Press Windows + R and type `%localappdata%`
4. Ensure FiveM has installed here

</details>

<details>

<summary><strong>Fix dll 0xc0000007b</strong></summary>

<https://drive.google.com/file/d/1quCMtOCvzuXtoayHJsjK0IrZ7S6vi1XL/view> This will fix 0xc0000007b. Install this and put the files into System32 - C:\Windows\System32

</details>

<details>

<summary><strong>Fix for Vcruntime140.dll</strong></summary>

<https://www.microsoft.com/en-us/download/details.aspx?id=52685> This will fix Vcruntime140.dll

</details>

<details>

<summary><strong>Protect - Failed to get FiveM folder from path #2.</strong></summary>

Reinstall FiveM!

</details>

<details>

<summary><strong>Process wasn't found. Is the game open? #1</strong></summary>

FiveM cannot be named FiveM(1).exe, it needs to be named FiveM.exe
\
Make sure your FiveM.exe is on your C: drive.

</details>

<details>

<summary><strong>Most Common Fixes For Every Error</strong></summary>

Make sure you are running FiveM in Fullscreen mode. Make sure your FiveM is in release mode, redENGINE does not support beta/unstable mode. If you have any type of antivirus, uninstall it completely. Make sure everything is up to date, windows, drivers, video card. Try clearing your FiveM cache folder. (search on youtube how to clean fivem cache). Make sure you are injecting when you are on the FiveM menu (server list). Make sure your Steam Overlay is working on FiveM. Apps running in the background can interfere with performance and cause crashes, so avoid using applications that the background is animated, close launchers such as origin, ubisoft, epic games, Riot Vanguard, Faceit AC, terminate unnecessary applications, do not let anything hinder the performance of FiveM. Graphic mods, unfortunately any kind of graphic mod in FiveM can cause usage conflicts with redENGINE. Open cmd as admin -> type `sfc /scannow` -> wait for scan to complete and it will fix all corrupt windows files -> Restart PC after files are fixed. <https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/> -> Go to this link and download all the runtimes it has to offer -> Restart PC after all have been installed. Ensure that GPU Drivers are up to date -> Restart PC after any updates have been installed. Ensure that Windows is up to date. Ensure that Windows Defender is completely off. Ensure that your Windows User has Administrator Privileges. Reinstall redENGINE program. Make sure the FiveM shortcut you are using is called FiveM.exe!

</details>

***

If any issue persists, feel free to contact support.


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